Reservation Manager at InterContinental Hotel

IHG is a global hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world that's nearly 676,000 rooms in over 4,600 hotels in nearly 100 countries and territories around the world.

InterContinental Lagos will be located on Victoria Island, the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline.

InterContinental Lagos comprises of 358 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests will have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar will be the perfect setting for casual meetings over coffee or drinks. InterContinental Lagos will also offer exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout area.

We are currently recruiting our Reservation Manager

Job Title: Reservation Manager

Job Number: LAG000026
Location: IMEA_Africa-Nigeria-Lagos-Lagos

Job Description
The Reservation Manager is responsible to ensure the effective operation of the Reservations department and reassuring that all company standards of quality and cleanlines are maintained at all times whilst meeting the needs of the business.

The key responsibilities of the role include:
Supervises all Reservation staff to ensure accurate status of room availability at all times, Advises Revenue manager & Front Office manager of any status changes,Spot checks daily on following day arrivals, Priority membership, airport pickup, payment methods etc, and other special requests,Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages, Promotes hotel facilities and services both locally and world-wide to all callers, Participates actively in both departmental budget elaboration and goals program and Ensures Upselling of Reservations whenever possible.

Remuneration
Generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Qualifications

• A degree in Business Administration/MBA is preferred
• Previous Reservation management experience is preferred
• Good understanding of the local business and operation environments and markets
• Service minded and ability to involve and support operations
• Business savvy and good people skills
• Experience in emerging markets / similar hard locations
• Visionary & strategic thinker and ability to convert this to action

Application Closing Date
1st September, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online